Install a SIM Card

Install a SIM Card

 (Not applicable for WiFi only Hub) 

Important SIM card notes for LTE connection

1. The KwêHub accepts a Nano-SIM card from any network. The SIM card may be prepaid or contract. If the SIM Card is purchased as part of a prepaid plan, please ensure that the SIM Card is loaded with sufficient airtime. Vodacom converts airtime into data automatically, on other providers you might need to enable this feature in-store or calling them.
   
2. Data bundles on prepaid SIM cards will expire, normally only lasting around 30 days. It is highly recommended to activate automatic recurring renewals for Data bundles, else, make sure sufficient airtime is loaded for prepaid SIM cards.
   
3. If there is no billable event on the prepaid sim card for a long period (typically 3 months), the card will be deactivated by the network & the sim becomes useless.
   
4. The average data usage in 4G/LTE Mode is less than 30MB per month. This is the most cost-effective mode when using the KwêHub.
   
5. If the Hub uses more than 30MB data or R10 airtime check for any subscriptions on the SIM.
   

Verify SIM Card

Install the SIM card into a normal cellular phone to verify the following: 

1. Make sure the SIM PIN is disabled.
   
2. Ensure that Caller Identity is enabled when using contract SIM cards. The calling number must be displayed when calling the SIM number.
   

Install the SIM Card

Slide your Nano SIM Card, metal-down and notch first into the SIM Holder until you hear a click.